Organisations can only apply for replacement equipment for participants who have already registered with the Pobal Seniors Alert Scheme. If a participant advises your organisation that either their base
or pendant is not working and needs to be replaced, you must submit a replacement application form.
are 2 scenarios for Replacements: In Warranty i.e. Equipment & reason for replacement is covered under the Warranty. If “Yes” the equipment and replacement is covered under the warranty, your organisation must contact the original
supplier to arrange the replacement.
You must ask the supplier to provide your organisation with the new equipment details i.e. make, model and serial number. Your organisation must complete the
Replacement form answering “Yes” to “is it under Warranty” and this will open up boxes for you to submit these new details.
Out of Warranty or Not covered by Warranty (i.e. Equipment is under Warranty but the reason why Participant requires the replacement is not covered e.g. Lost Pendant):
If the Equipment is in Out of Warranty or the replacement is not covered under the Warranty, the Organisation must complete the Replacement form answering “No” to “Is it under Warranty?”
If the Participant is changing system from Landline to GSM or vice a versa this needs to be noted in the Reason for change.
Sign into your Seniors Alert Scheme > Online Account