18 March 2020
For over 45 years, TASK, and the communities we serve, have faced various challenges. We have come through them all, thanks to the commitment
of our team, our customers, and the dedication of the community groups we work with.
We would like to reassure customers, that TASK's 24-hour CareLink™
monitoring centre is operating day and night. Robust contingency plans are also in place, to ensure an effective continued service throughout the duration of the COVID-19 global pandemic.
Our CareLink™ team, including our dedicated installers, also continue working to support our customers.
As a result of Covid-19, we have made some changes to the installation service
that customers should be aware of;
TASK will endeavour to continue installations of all monitored alarms and telecare. Customers can also opt for equipment to be delivered by An Post. Full installation
instructions and telephone support are available for self-installations.
Where a customer opts to continue with an installation, TASK installers will wear a face mask, and will disinfectant the monitored alarm and
any surfaces they have touched before leaving the premises. We also advise customers to remain in another room during the installation.
To further mitigate against the risk of Covid-19, TASK installers will
not complete the installation/keyholder form until after installation, when they will do so with the customer by telephone. The installation/keyholder form will not be returned to the customer for signature. The TASK installer can sign on behalf of the customer,
with the customers agreement. The form can subsequently be emailed or posted to the customer, if requested.
Special arrangements for customers impacted by Covid-19 have also been put in place.
In these difficult times, we want you to know that you can rely on us to keep you connected 24-hours a day, when it matters most.
TASK will keep all customers up-to-date through
this website and via our Social Media channels
TASK Head Office 018435889.